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Frequently Asked Questions

Shipping/Packaging

  1. My pizza did not arrive on the scheduled delivery date. What should I do?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days to resolve your concerns
  2. The pizza never arrived or arrived thawed/damaged. Now what?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982- 1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days.  
    • To help us resolve, if possible, please forward any photos taken of the condition your pizzas were in upon arrival.
  3. Why am I being charged for shipping during the check out process?
    • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground shipping territory from any of our distribution centers. This includes the following states: Alaska & Hawaii.
  4. Why didn’t I receive any shipping confirmation or tracking number?
    • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756.
  5. There was no dry ice in the cooler, what happened?
    • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
  6. How should I handle any dry ice remaining in the cooler?
    • Any remaining dry ice should be handled with care. Avoid contact with your skin.
  7. My pizza isn’t frozen. Is it okay to eat?
    • Your pizza is safe to eat if it’s feels cold to the touch, like it just came out of your refrigerator (about 40 degrees).

Product Information

  1. What is the size of the pizza?
    • Our pizzas are 10 inches and serve 2-3 hungry adults.
  2. Can I choose other toppings?
    • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
  3. How do I cook the pizza?
    • Cooking instructions are included in your package and can also be found our website here: Cooking instructions.
  4. How long will a pizza keep in a freezer?
      For best results we recommend enjoying your pizza within 6 months.

Ordering Information

  1. Can I change my order?
    • If you need to change your order please email us at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
  2. Can I send a package as a gift? Can I include a gift message?
    • Yes! An optional gift message can be included on the packing slip. No pricing information will be visible to your gift recipient.


Delivery dates provided to customers are estimated and may vary due to reasons beyond our control.  Depending on the address where the Giordano’s pizzas will be delivered and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. To properly deliver your order we must have a street address. Shipping is not available to P.O. Box numbers.  In all cases, the Giordano’s website will confirm the availability of your requested delivery date and will offer other shipping options if needed.  Giordano's Strives to deliver your pizzas in the best possible condition, on the requested delivery date.  Orders will arrive within 1-3 days from the ship date- We schedule packages to ship in accordance with the delivery date selected, based on standard arrival times provided by our carriers.  Giordano's is unable to guarantee time of delivery, as this is subject to the local carrier. For all shipments, we encourage you to use the carrier tracking number supplied to you when your order is confirmed to verify the status of your shipment and actual delivery date.

ALL INCLUSIVE PRICING · SHIPPING METHODS

Ground Delivery – Business · This option is included in the price for all pizza packages. Deliveries to business addresses may be executed Wednesday through Friday only. Depending on the destination address, Tuesday delivery may be available via overnight shipping options.

Home Delivery – Home · This option is included in the price for all pizza packages. Residential deliveries may be executed Wednesday through Friday. Depending on the destination address, Tuesday or Saturday delivery may be available via overnight shipping options.

ADDITIONAL COST · SHIPPING METHODS

2 Day Express – Additional Cost May Apply · This option applies to business as well as residential addresses. Deliveries may be executed Wednesday through Friday only.

Next Day Standard Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.

Next Day Priority Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.

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FREE standard shipping.



In these unprecedented times, our customers expect Giordano’s to take unprecedented actions to meet their expectations. The Giordano’s team is doing exactly that. We have taken all the necessary steps, including working closely with FedEx to ensure that the Giordano’s pizzas you order for yourself or your loved ones will arrive to their destination on time, packed in dry ice, ready to be baked and enjoyed! Please go to ‘Click Here for More Information’ for details regarding Giordano’s shipping.

Chicago is known for its deep dish pizza. But when comparing Giordano's to the other guys' pizza, that's where the similarities end. Our pizza isn't just deep, it's also stuffed. We tenderly layer quality ingredients (more than any other Chicago deep dish pizza) in a handmade double-crusted pie. What happens in the oven is nearly magical: quality ingredients come to their full potential within the double-crusted pie, delivering a cozy, comforting feeling and absolutely craveable taste that's pure Giordano's.


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6-Pizza Pack
$159.99
(111)
Selected Size Sold Out! Pre-order Now - Shipping June 2018
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SKU: 6pizzapack
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Order Tips
Instructions
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Frequently Asked Questions

Send Giordano’s Pizza Anywhere

It doesn’t matter if you’re treating yourself or buying a gift for a family member or friend — Giordano’s will ship our frozen deep dish pizzas directly to your home. We can send our delicious pizzas anywhere in the United States, even Alaska and Hawaii! When you can have Giordano’s anywhere, you don’t have to wait until your next trip to Chicago to enjoy our legendary pizza.

When you eat our pizza, whether it’s your first pie or your hundredth, you taste a difference. All our pizzas are made by hand, and we use old-world techniques. Along with the freshest ingredients, all of these things come together to make a truly one-of-a-kind flavor.

Giordano’s uses California tomatoes that are handpicked when they are perfectly ripe, as well as our signature Wisconsin mozzarella cheese. All our ingredients come together to create our legendary Giordano’s taste and cheese pull.

All our frozen pizzas are 10 inches and can serve two to three people. You also have a few different options for toppings — cheese, sausage, pepperoni or spinach.

We can ship our pizzas all over the country because we use dry ice in our shipping. This keeps your pizzas frozen or partially frozen during their trip from Chicago to your home. Once they arrive, you should put them right into the freezer. You can store the pizzas in the freezer for up to six months.

When you buy a 6-pack of our frozen deep dish pizzas, you can either share them with a crowd or enjoy them over time. There’s no wrong way or time to enjoy a Giordano’s pizza!

 

A Special Gift for Any Occasion

Whatever the occasion is, pizza can always make it even better. Whether you’re celebrating a special day with a small group of friends and family or want to send a birthday gift to the pizza lover in your life, a Giordano’s pizza will be a big hit.

Put in an order for a 6-pack of Giordano’s famous Chicago-style deep dish pizza today!

Related Items

Order Tips

FREE Standard Shipping included with most packages. Additional shipping charges may apply if FedEx Express services are required due to any one of the following circumstances:

  • Shipment to locations that fall outside 2-day ground shipping territory from any of our distribution centers.  This includes the following states: Washington, Colorado, Oregon, Alaska & Hawaii.
  • Any business shipments that require delivery during regular business hours.

All orders are scheduled to ship out on the next available business day (within 4-5 business days from the time you place your order), in accordance with FedEx's standard transit times. Orders typically arrive within 2 days of the ship date. Once your order ships, you will receive an automated shipping notification with the FedEx tracking information to your email. Giordano's is unable to guarantee the time of delivery, as this is subject to the local carrier. However, you can track the status of your shipment and actual delivery date by using the carrier tracking number provided to you when your order is confirmed.


In the cases of severe weather and higher than normal shipment volumes, FedEx packages may be delivered up to 48 hours after the intended delivery. Please select delivery dates accordingly. For more information about FedEx service, visit www.fedex.com

Returns & Refunds

Customer hereby agrees to and acknowledges the following terms: Giordano's guarantees that all orders are carefully packaged and containerized in a manner that optimizes the safe delivery of your pizza to your location. Giordano's is not to be held liable for damage that your product may sustain during shipping while in transit. Packages lost in transit or stolen from their destination are not the responsibility of Giordano's and is the sole responsibility of the purchaser. If theft is possible at your location please contact our customer service team for more support on delivery. If your product arrives damaged, please contact customer service by giving us a call at 800-982-1756 to assist you!

Customer service hours: Monday – Friday 8-3 pm CST

Giordano's does not accept refunds and or returns on frozen/shipping orders.

Instructions

The following information is provided to you to help maintain the freshness and safety of your delivered Giordano’s Frozen Pizza Pie…

Your pizzas should have arrived to you within two days of shipping. Each package is packed with over 5 lbs. of dry ice, but may arrive with little to none remaining. The pizzas should arrive frozen or partially frozen. Unless you plan on baking your pizzas within a few hours, we suggest you place them directly into your freezer for storage. The pizzas will retain their freshness in the freezer for as long as six months. (If you plan on baking your pizzas within a few hours, you may store them in your refrigerator where they will continue to thaw.) Do not eat uncooked pizza.

For the very best results, follow these cooking instructions:

  • Place rack in center of oven and preheat to 325 degrees F. If your oven has a convection fan feature, do not use it.
  • Remove all packaging from the pizza (saving the cardboard circle).
  • For optimal cheese melt, place the pizza in a microwave oven and cook on HIGH for 6 minutes (4 minutes if pizza is thawed). There is a lot of cheese in there, so this helps make sure your cheese melts to perfection.

(NOTE: These microwave times are based on standard 1000-watt microwave ovens.

If your microwave oven is higher in wattage, subtract a minute from the cooking time. If your microwave oven is lower in wattage, add a minute to the cooking time.)

  • Then place pizza directly on center rack of oven and bake for 35 to 40 minutes (slightly less time if the pizza is thawed), until the crust turns golden brown.

    • (NOTE: Cooking times may vary slightly depending on your oven, so watch for the golden brown crust color.)


  • Remove pizza from oven and carefully slide pizza onto cardboard circle (you must have saved it from the original package) for easy slicing. Use caution as baked pizza will be very hot. Cut into slices and enjoy!

Should you have any questions or require additional assistance, please give us a call at (800) 982-1756 Monday through Friday between 8 am and 3 pm CST. We’re here to help!

PRODUCT MEASUREMENTS

XS S M L XL 2XL
Chest 19 20 21 22 1/2 24 25 1/2
Body Length at Back 27 28 29 30 31 32
Sleeve Length from Center Back 17 1/4 18 18 3/4 19 12 20 1/4 21

CHEST
Measured across the chest one inch below armhole when laid flat.

BODY LENGTH AT BACK
Measured from high point shoulder to finished hem at back.

SLEEVE LENGTH FROM CENTER BACK
Measure From CB Neck to Shoulder Point to Finished Sleeve Hem.